Business Diagnostic

Our target customers can easily find us when they search online.
We know which of our marketing efforts are actually bringing in results.
Our marketing clearly communicates what makes us different from competitors.
We know which of our marketing efforts are actually bringing in results.
When a new lead comes in, we have a clear and consistent process to follow up.
Our sales process makes it easy for potential customers to say yes.
We rarely lose deals because of slow response times or missed follow-ups.
We have a reliable way to stay in touch with past customers for repeat business and referrals.
Our product or service is delivered consistently, no matter who on the team handles it.
We rarely have to redo work or fix mistakes caused by miscommunication.
Customers generally receive what they were promised, on time and as expected.
We have a clear way to handle customer complaints or quality issues when they come up.
Every person on our team knows exactly what they're responsible for on a daily basis.
When someone new joins the team, we have a reliable way to get them up to speed.
Our team communicates well enough that important things don't fall through the cracks.
We have the right people in the right roles for where the business is right now.
Team members are held accountable for their work without constant oversight from the owner.
Our core business processes are documented well enough that anyone could follow them.
We use tools and systems that genuinely save us time rather than create more work.
Important business data — like sales numbers, costs, and performance — is easy to access when I need it.
We spend very little time on manual, repetitive tasks that could be automated.
When something breaks or goes wrong in our workflow, we can identify the cause quickly.
Our revenue is stable and predictable enough to plan ahead with confidence.
If I stepped away from the business for two weeks, it would continue to run smoothly.
We have a clear idea of what needs to happen next to grow the business.
Overall, the business runs on solid systems — not just on the effort of a few key people.
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