Business Diagnostic First NameLast NameEmailBusiness NameNumber of Locations12-56-1011-2020+PhoneCityStateOur target customers can easily find us when they search online. Strongly Agree Agree Neutral Disagree Strongly Disagree We know which of our marketing efforts are actually bringing in results. Strongly Agree Agree Neutral Disagree Strongly Disagree Our marketing clearly communicates what makes us different from competitors. Strongly Agree Agree Neutral Disagree Strongly Disagree We know which of our marketing efforts are actually bringing in results. Strongly Agree Agree Neutral Disagree Strongly Disagree When a new lead comes in, we have a clear and consistent process to follow up. Strongly Agree Agree Neutral Disagree Strongly Disagree Our sales process makes it easy for potential customers to say yes. Strongly Agree Agree Neutral Disagree Strongly Disagree We rarely lose deals because of slow response times or missed follow-ups. Strongly Agree Agree Neutral Disagree Strongly Disagree We have a reliable way to stay in touch with past customers for repeat business and referrals. Strongly Agree Agree Neutral Disagree Strongly Disagree Our product or service is delivered consistently, no matter who on the team handles it. Strongly Agree Agree Neutral Disagree Strongly Disagree We rarely have to redo work or fix mistakes caused by miscommunication. Strongly Agree Agree Neutral Disagree Strongly Disagree Customers generally receive what they were promised, on time and as expected. Strongly Agree Agree Neutral Disagree Strongly Disagree We have a clear way to handle customer complaints or quality issues when they come up. Strongly Agree Agree Neutral Disagree Strongly Disagree Every person on our team knows exactly what they're responsible for on a daily basis. Strongly Agree Agree Neutral Disagree Strongly Disagree When someone new joins the team, we have a reliable way to get them up to speed. Strongly Agree Agree Neutral Disagree Strongly Disagree Our team communicates well enough that important things don't fall through the cracks. Strongly Agree Agree Neutral Disagree Strongly Disagree We have the right people in the right roles for where the business is right now. Strongly Agree Agree Neutral Disagree Strongly Disagree Team members are held accountable for their work without constant oversight from the owner. Strongly Agree Agree Neutral Disagree Strongly Disagree Our core business processes are documented well enough that anyone could follow them. Strongly Agree Agree Neutral Disagree Strongly Disagree We use tools and systems that genuinely save us time rather than create more work. Strongly Agree Agree Neutral Disagree Strongly Disagree Important business data — like sales numbers, costs, and performance — is easy to access when I need it. Strongly Agree Agree Neutral Disagree Strongly Disagree We spend very little time on manual, repetitive tasks that could be automated. Strongly Agree Agree Neutral Disagree Strongly Disagree When something breaks or goes wrong in our workflow, we can identify the cause quickly. Strongly Agree Agree Neutral Disagree Strongly Disagree Our revenue is stable and predictable enough to plan ahead with confidence. Strongly Agree Agree Neutral Disagree Strongly Disagree If I stepped away from the business for two weeks, it would continue to run smoothly. Strongly Agree Agree Neutral Disagree Strongly Disagree We have a clear idea of what needs to happen next to grow the business. Strongly Agree Agree Neutral Disagree Strongly Disagree Overall, the business runs on solid systems — not just on the effort of a few key people. Strongly Agree Agree Neutral Disagree Strongly Disagree Consent Box(Required) I agree to receive my diagnostic results and related follow-up by email.